Delivery Method (Hong Kong)

1. Home delivery

Freight

• Free shipping for orders with a net value of HK$5000 or above.
• If the net value of the order does not meet the above consumption amount, SF Express will be used for cash on delivery.

Shipping time

• Commercial and non-commercial areas: 7 – 10 working days.
• Remote areas: 10 working days or more
• Please note that there is no delivery service on Saturdays, Sundays and public holidays.

Delivery Details

• We will use SF Express to send your order to the delivery address you filled in on the checkout page.
• Once your order has been shipped from our warehouse, we'll send you a delivery notification that evening, along with your tracking number. Enter your tracking number on the courier's website to track your order's progress. If you need to schedule a different delivery time, please contact the courier directly.
• Please make sure the phone number you entered when submitting your order is correct so that the courier can contact you smoothly.

SF Express Logistics website:http://www.sf-express.com Customer Service Hotline Hong Kong: (852) 2730 0273

2. Pick up

Freight

• If you choose to pick up the order yourself, shipping is free.

Shipping time

• 一般在1-5個工作日內會準備好你的商品
• Please note that there is no self-collection service on Sundays and public holidays

Delivery Details

• When we prepare your order, someone will send you a "pick-up notice".
• Before you collect your order, please print out or present the "Collection Notice" on your mobile phone and provide the order number from the email to our staff for verification.
• Please bring your own shopping bags to pick up your items.

3. Pick up at SF Express Station

Freight

• Free shipping for orders with a net value of HK$5000 or above.
• If the net order value does not meet the above consumption amount, payment will be made on delivery.

Shipping time

• Commercial and non-commercial areas: 7 – 10 working days.
• Remote areas: 10 working days or more
• Please note that there is no delivery service on Saturdays, Sundays and public holidays.

Delivery Details

• Once your order has been shipped from our warehouse, we'll send you a delivery notification with your tracking number. Enter your tracking number on the courier's website to track your order's progress. If you need to schedule a different delivery time, please contact the courier directly.(Click hereto track your order's progress.)
• When your order arrives at the designated SF Express station, SF Express will send you a text message to notify you to pick up the package.
• When you pick up your package at a SF Express service point, you must present the confirmation SMS sent by SF Express. The package can only be picked up after verification by the SF Express service point staff.

• Please note that you must collect your order at the selected SF Express station within 3 days of receiving the pickup notification SMS. Orders received after this date will be collected by SF Express. You can call SF Express's customer service hotline to reschedule your pickup.

SF Express Logistics website:http://www.sf-express.com 

Customer Service Hotline Hong Kong: (852) 2730 0273

請Click hereCheck the addresses and business hours of each SF Express station.