Our store sells both genuine parallel import and brand-new (i.e., overseas imported) goods.
Regarding order cancellations, refunds, and returns:
Our company may arrange cancellation of a customer's order if any of the following conditions occur.
The order details are incorrect.
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- 未付款之訂單
- 因訂單的商品缺貨而未能寄出之訂單
- 因訂單的商品有瑕疵而未能寄出之訂單
- 因訂單所列出的內容為錯誤設定
Regarding product returns:
Our company provides a 14-day warranty.
If there is a problem with the goods, the customer must bring the goods and receipt to our company in person for repair or replacement (except for damage caused by human error).
Customers should ensure that the product has not been damaged by human error and retain the complete packaging, accessories, and gifts.
All costs incurred due to returns, including shipping and other charges, shall be borne by the customer.
Original product:
Warranty provided by our distributor. Please retain the receipt, complete packaging, and warranty sticker. Please read the product information for details.
In case of any disputes, the merchant reserves the right of final decision without further notice.
All goods will be delivered by SF Express (unless special arrangements are required).
Delivery time: Monday to Saturday 10:00am to 6:00pm